Account Manager

About Follow

Follow is an AI-native CRM that helps sellers understand every deal, choose the next move, and act with clarity. It connects pipeline data, customer context, and proven sales methods in one workspace so teams can make better decisions and keep deals moving.

About the role

We are looking for an account manager who can build trusted relationships with Follow customers and help them create measurable value from the product. You will own the commercial and operational health of a portfolio of accounts.

You will work closely with product and sales, bringing customer context into the company while giving each account a clear path from initial setup to sustained adoption.

What you will do

• Lead onboarding and establish clear goals, success measures, and adoption plans.
• Build trusted relationships with champions, users, and decision-makers across each account.
• Monitor usage and customer health, then address risks before they become renewal issues.
• Run useful business reviews and connect product activity to customer outcomes.
• Own renewals and identify expansion opportunities that genuinely fit the customer.
• Translate customer feedback into specific context for product, support, and leadership.

What we are looking for

• You have experience managing B2B software customers through onboarding, adoption, and renewal.
• You communicate with clarity and can adapt to both operators and executives.
• You are organized, proactive, and reliable across a portfolio of active accounts.
• You can handle commercial conversations without losing the customer's trust.
• You use data and judgment together to decide where an account needs attention.

What success looks like

• New customers reach a useful first outcome quickly and know what comes next.
• Accounts show healthy adoption, clear stakeholder alignment, and low surprise at renewal.
• Customer feedback reaches the rest of the company with enough context to act on it.

How to apply

Email a short introduction with your location and time zone, relevant experience, one example of work you are proud of, and when you can start. A traditional cover letter is not required.

Send it to support@follow-crm.com with the subject line Account Manager application.